Sale terms and conditions

Updated: September 2011

These Sale Terms set out the terms and conditions that will apply when You purchase Merchandise through Our Site www.mudandglory.com. If You are unable to understand, or have any questions about, these Sale Terms please contact Us using the contact information set out in the "Contact Us" section below. You will be required to confirm that You have read and accept these Sale Terms before You submit an Order to Us.

Prior to submitting an Order on the Payment Method page, please save or print a copy of these Sale Terms to keep on file for future reference regarding the Order You are submitting. Please note, terms are subject to change so review and save or print a copy of these terms prior to each Order that You submit.

1. Order and acceptance

  1. If You would like to order Merchandise, You can use the order process on Our Site to submit an Order.
  2. Each Order submitted constitutes an offer to purchase Merchandise from Us. Orders are subject to Our acceptance and We may, at Our discretion, refuse to accept Your Order, including where:
    1. Orders cannot be processed due to an error in information You have provided to Us, for example, where You provide Us with: an incorrect payment card number, expiration date or card security value number; incorrect billing information (e.g. where the billing information You provide is different from the information that the bank or building society which issued Your payment card has on record); insufficient or an incorrect shipping address (i.e. street address, city, country or postcode); or fraudulent information;
    2. there is an error on Our Site relating to the Merchandise that You have ordered, for example an error relating to the price or description of the Merchandise as displayed on Our Site; or
    3. the Merchandise that You have ordered is no longer available through Our Site.

We will, unless We suspect that Your Order was placed for fraudulent purposes, send You an email to the email address that You have provided to Us if We are unable to accept Your Order informing You of the reason no later than 30 days starting the day following that You submitted Your Order to Us.

  1. If You have submitted Your Order through Our Site, after We receive Your Order, You will receive an email from Us confirming receipt of Your Order, usually in minutes. If You do not receive an email, call Us on +39 031 903081 before You try to place another Order for the same Merchandise. You should note that the email that We send to You confirming receipt of Your Order does not constitute acceptance of Your Order.
  2. Your Order will be accepted by Us only after We dispatch the whole or any part of the Merchandise covered by Your Order. If You have placed Your Order through Our Site, We will send You an email, when We dispatch all, or if earlier the first part, of the Merchandise covered by Your Order, to confirm that Your Order has been accepted by Us. Our Contract is created when We send You Our shipment confirmation email.
  3. We will take reasonable steps to ensure that the prices and other information about Merchandise on Our Site are accurate. If an error relates to Merchandise for which You have placed an Order, We may reject Your Order under Clause 1(b) above. If We reject Your Order because of an error, We will notify You within the 30-days term specified under point 1(b) above at the email address that You have provided to Us and ask You whether You would like to re-submit Your Order to purchase the relevant Merchandise once We have corrected the error. If We have notified You that We have accepted Your Order, You will not be required to pay more than the price that was displayed on Our Site at the time that You submitted Your Order for the Merchandise that You have requested, and if We have sent You Merchandise which is different from the description of the relevant Merchandise on Our Site at the time that You placed Your Order, You will also have the right to return it. For details please see the terms at point 7.
  4. If You have any questions, comments or concerns regarding Our Order acceptance policy, or if You consider that Your Order was rejected by Us in error, please contact Us by emailing Us at: amministrazione@mudandglory.it .

2. Product availability

  1. The inclusion of any Merchandise on Our Site www.mudandglory.com does not imply, warrant or guarantee that the Merchandise will be available if You wish to place an Order to purchase it.
  2. We will have the right, at any time, to make changes to information about Merchandise displayed on Our Site, for example information about prices, description or the availability of Merchandise and We may do so without first giving You notice of the changes. We will not, however, make any changes to the price, availability or description of any Merchandise after We have accepted an Order to supply the Merchandise to You.

3. Order tracking

You can track the progress of Your Order in your personal area.

4. Delivery

  1. We ship in Italy and foreing countries. You can view the countries to which We are able to ship Merchandise visiting “Delivery” section in this website.
  2. Please note that We cannot:
    1. ship to Post Office boxes, Post Offices, Hotels and similar organizations, except when the recipient works at htese organizations;
    2. deliver Your Order to a freight forwarding company.

We will refuse to accept Your Order if You request that We do either of the above.

  1. Shipping and handling charges will depend on the value of Your Order, the country to which the Merchandise is being shipped and Your required shipping time. For more information visit “Delivery” section in this website
  2. Merchandise that We deliver to You will become Your property at the time that You receive it. As soon as We have delivered the Merchandise to You, You will become responsible for it, and for any loss or damage to it thereafter.

5. Prices and payments

  1. We reserve the right to vary the price of Our Merchandise at any time. We will not alter the price of any Merchandise covered by an Order after We have accepted the Order.
  2. You may pay for Your Order using PayPal: we accept credit card from Visa, MasterCard, American Express, Aura; PostePay, Visa, MasterCard, American Express charge card. For more information on payment, transactional security and privacy policy on PayPal, please viti Paypal website.
  3. The charge for Your Order will appear on Your credit, debit or charge card statement as "PAYPAL*MUDANDGLORY". If You wish to dispute the validity or amount of a charge that appears on Your credit, debit or charge card statement, please contact Us by emailing Us at amministrazione@mudandglory.it.
  4. The prices displayed on Our Site for Merchandise are inclusive of all IVA. For Merchandise ordered for shipment outside of Italy, the recipient of the Order will be responsible for any import duties or taxes charged by the recipient's country.

6. Resale / reshipping of our merchandise

You must not misrepresent yourself as being one of Our authorised resellers or as being qualified to resell Our Merchandise. We reserve the right to refuse to accept Your Order, if We suspect that You intend to resell Our Merchandise.

7. Returns / refunds / exchanges / right of withdrawal

  1. If You are not satisfied with the Merchandise that You ordered, You may return it to Us for an exchange or a refund. You may also request a refund for Merchandise that We have dispatched but which You have not yet received.

Refunds / Exchanges for Faulty Merchandise / Price Reduction

  1. If You wish to return Merchandise for a refund which is faulty or otherwise damaged when You receive it, which does not correspond to the description on Our Site, You can do so by: (i) sending the Merchandise back to Us at T&B snc – Via Benvenuto Cellini 16 E/1 – 22071 Cadorago (CO) - ITALY (ii) emailing Us at amministrazione@mudandglory.it or (iii) calling Us on +39 031 903081. If You call or email Us to request a refund, We may ask You to return the Merchandise to Us before We can process Your refund. When You return the Merchandise to Us, please remember to include details of why You consider that the Merchandise is faulty, damaged or does not correspond to the description on Our Site.
  2. Once We receive the Merchandise and confirm that it is faulty, damaged or does not correspond to the description on Our Site, We will refund to You the cost of the Merchandise. We will usually credit the refund back to the payment card that You used to pay for the Merchandise within approximately fourteen (14) days from the date that We receive the Merchandise, although it may take a while longer for the refund to show up on Your payment card statement.
  3. If We examine the Merchandise that You have returned to Us and, in Our reasonable opinion, do not consider that it is faulty, You will not be entitled to a refund and We will return the Merchandise to You.
  4. If You would like to exchange Merchandise which is faulty, damaged or does not correspond to the description on Our Site please see the terms of Our exchange policy listed below.
  5. If the Merchandise is faulty or damaged You are entitled to ask for a reduction of the price paid for the Merchandise provided however that one of the following conditions is met: (i) neither repair nor replacement of the Merchandise is available; (ii) We do not replace the Merchandise within a reasonable period of time; or (iii) the replacement of the Merchandise caused significant inconvenience to You. Please note that in such a case You shall have to inform Us in writing within two months of the date on which You detected such lack of conformity. We may require You to have a receipt or another form of proof of the purchase (e.g. credit card statement) and to provide Us with evidence of the defects of the Merchandise as a condition to benefit from the legal guarantee described above.

Right of Withdrawal and Refunds for Non-Faulty Merchandise

  1. If You are not satisfied with any Merchandise that You have received, You may exercise the right of withdrawal without penalty and without giving any reason and request a refund by: (i) sending the Merchandise back to Us, at Your cost, at Via Benvenuto Cellini 16 E/1 – 22071 Cadorago (CO) - ITALY or (ii) at amministrazione@mudandglory.it or calling Us +39 031 903081 provided that in these cases under (ii) You confirm Your intention to withdraw from the Contract by sending Us a registered letter with return receipt. If You call or email Us, We will still need You to return the Merchandise to Us. You need to keep Merchandise for which You have requested a refund in Your possession and in the original condition, and take reasonable care of it until it is returned to Us. If You fail to return Merchandise to Us for which We have issued You with a refund, We may arrange for the collection of the Merchandise from You and charge You for all Our reasonable costs incurred in arranging the collection. We will refund Your original shipping and handling charges only if You request a refund within fourteen (14) days from the date that You receive Your Merchandise.
  2. All purchases will be refunded back to the original payment type.

8. Our liability to you

  1. We will not be liable to You under a Contract for:
    1. any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;
    2. any loss or corruption of or damage to data; or
    3. any loss or damage which was not a reasonably foreseeable result of either Our breach of a Contract or Our breach of Our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time that We and You entered into a Contract, such loss was either contemplated by Us and You or You notified Us that the loss may occur if We breached the Contract or Our legal duty of care.
  2. Nothing in these Sale Terms will affect Your statutory rights including, without limitation, those arising from Articles 50 and following of the Italian Consumer Code.

9. Personal information

When You place an Order through Our Site, You will be providing Us with Your personal information. We will use Your personal information to process Your Order and deliver the Merchandise ordered and for other limited purposes. Our collection and use of Your personal information will be carried out subject to the terms of Our privacy policy.

10. General terms

  1. The Contract between You and Us is governed by the law of Italy. The competent Court is the Court of Monza (MB).
  2. If either You or We do not enforce or delay enforcing any of Our rights under a Contract, this will not stop Us from doing so at a later date.
  3. If any provision of a Contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.
  4. No party other than You or Us has any right to enforce any term of a Contract.

15. Contact us

If You have any questions about these Sale Terms and Conditions, please contact Us either by emailing Us  at amministrazione@mudandglory.it or by calling Us +39 031 903081